Unit 4 Assignment – Queue Problem 2023 Business & Finance
2023 Instructions In this analysis we will examine the queuing theory and apply it to wait
In this analysis, we will examine the queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
- Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from https://www.analyticsvidhya.com/blog/2016/04/operational-analytics-case-study-freshers-call-center-optimization/
Now we will perform optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.
Include a one-page description of your findings
Include a copy of your Excel spreadsheet with each stage of the problem worked.
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