2023 Question 1 of 205 0 Points Which of the following is a question that is recommended to ask when analyzing your

  

Question 1 of 205.0 Points

Which of the following is a question that is recommended to ask when analyzing your audience?

A. Why will they be interested in what you are saying? 

B. What objectives do you want to achieve with your communication? 

C. How quickly can the speech be completed? 

D. What are the points that you do not want to communicate?

Question 2 of 205.0 Points

When nonverbal signals reinforce your words, __________.

A. your listeners remember what you say better 

B. your audience will lack confidence in your words 

C. your nonverbal communication carries less weight than your words 

D. you undermine your persuasiveness

Question 3 of 205.0 Points

__________ involves analyzing the meaning of what you hear, read, or see to determine its intention.  

A. Passive listening 

B. Telecommuting 

C. Listening comprehension 

D. Interpretation

Question 4 of 205.0 Points

Which of the following nonverbal gestures would most likely indicate your happy willingness to assist someone?

A. sighing 

B. looking away from him/her 

C. muttering under your breath 

D. pulling out a chair for him/her

Question 5 of 205.0 Points

On your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you aren’t sure of what is being asked of you. This is an example of a barrier to __________.

A. passive listening 

B. active listening 

C.  listening comprehension 

D. interpretation

Question 6 of 205.0 Points

People who collaborate __________.

A. need to recognize that they may be motivated by different goals 

B. cannot function unless they have different goals 

C. rarely have conflicts arise due to working with different goals in mind 

D. need to find solutions that address only one goal

Question 7 of 205.0 Points

Using a strong and positive tone of voice __________.

A. will undermine your persuasiveness 

B. will come across as arrogant, and is not recommended 

C. will make your audience receptive to your ideas 

D. will cause you to sound hesitant

Question 8 of 205.0 Points

Body language, posture, and gestures __________.

A. reveal little about the attitude of the speaker 

B. can help you interpret attitudes without listening to any words 

C. only express attitudes of shame or uncertainty 

D. should be interpreted without regard for facial expressions

Question 9 of 205.0 Points

You need help on a project, so you approach a colleague and find him busily doing his own work. When you approach him to ask for help, __________.

A. begin by describing your project in great detail, so your co-worker will know exactly what he is getting into. 

B. you should expect that he is already prepared to listen. 

C. briefly describe what you want so that he understands why you are communicating. 

D. do not address any possible objections that might make your co-worker say no to your request.

Question 10 of 205.0 Points

Passive listening means __________.

A. focusing attentively on what a speaker says. 

B. hearing information without actively paying attention to ensure understanding. 

C. actively working to understand the information a speaker is providing. 

D. trying to interpret the information presented by a speaker.

Question 11 of 205.0 Points

Which of the following statements best phrases a negative comment positively?

A. You don’t have an eye for detail, but you really do have a great sense of the big picture. 

B. You do a good job of visualizing the big picture, and you’d be even more effective if you improved your attention to detail. 

C. I don’t know anyone better than you at seeing the big picture, but you could really stand to improve your attention to detail. 

D. You need to improve your attention to detail, but you’re already wonderful at seeing the big picture.

Question 12 of 205.0 Points

As you’re packing up to leave the office on a Friday afternoon, your boss tells you that she’d like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication?

A. passive listening 

B. failure to listen actively 

C. barriers to listening comprehension 

D. difference of interpretation

Question 13 of 205.0 Points

Which of the following is an example of a difficulty in listening comprehension?

A. not hearing what an ER doctor says because an ambulance outside is blaring its siren 

B. not understanding what an ER doctor means when he says you are suffering from hypertension 

C. not hearing what an ER doctor says because of the conversations and cries of pain in the waiting area 

D. not listening to what an ER doctor says because you’re distracted by a new patient who has just been wheeled into the room

Question 14 of 205.0 Points

A company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true?

A. The junior executive’s company’s employees are granted respect based on their positions alone. 

B. The junior executive’s company is very formal and hierarchical. 

C. The CEO’s company believes in social equality. 

D. The CEO’s company has a clear separation between superiors and subordinates.

Question 15 of 205.0 Points

Your audience will be more likely to remember what you say in which of the following situations?

A. smiling as you reveal declining sales figures 

B. frowning while you explain a serious matter 

C. pacing as you ensure your audience that there is no cause for alarm 

D. sounding hesitant as you describe a reorganization plan

Question 16 of 205.0 Points

Which of the following is one of the categories of active listening skills?

A. describing 

B. evaluating 

C. implying 

D. interrupting

Question 17 of 205.0 Points

Ella receives an email from her co-worker Mitsuko in Japan. Mitsuko tells Ella that she will not be able to visit her in the U.S. offices as she had hoped to, and includes an emoticon to express her sadness. Which of the following emoticons did Mitsuko most likely use in her email?

A. (;_;) 

B. 🙁 

C. o.o 

D. :-0

Question 18 of 205.0 Points

Carol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, “Did you finish the report yet?” Based on this situation, which of the following represents verbal communication?

A. shaking head 

B. frowning 

C. using those specific words 

D. using an angry tone of voice

Question 19 of 205.0 Points

Paraphrasing to ensure understanding __________.

A. means asking straightforward questions about what was said 

B. involves repeating exactly what you heard in order to make sure you didn’t mishear anything 

C. is less complicated than asking questions 

D. can help you understand the emotional content behind a statement

Question 20 of 205.0 Points

Which of the following is an environmental hearing distraction?

A. a car alarm being set off 

B. a ringing sound in one’s ears after attending a loud concert 

C. blocked ears due to a cold 

D. inability to focus due to a migraine