- Define conflict in own words.
- Explain the four communication behaviors (or “horsemen”) that lead to destructive conflict.
-Incorporate conflict resolution theory into a conflict analysis.
- Propose a detailed solution to a conflict.
- Incorporate conflict resolution readings into a conflict analysis.
Identify, describe, and analyze a conflict situation.
Describe how a conflict was resolved, and evaluate the degree to which this conflict resolution was effective or ineffective.