September – December 2023 Unit 4 Assignment – Queue Problem

Business & Finance

InstructionsIn this analysis, we will examine the queuing theory and apply it to wait times at a call center.Review the discussion and sample problem.Srivastava, T. (2016).Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from we will perform optimization using the same methodology but with different values. Use the values below (or download them herecall_center[Excel file]) and perform the optimization.Include a one-page description of your findingsInclude a copy of your Excel spreadsheet with each stage of the problem worked.Attached File:

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