September – December 2023 ecommerce: Journey Mapping
Business & Finance
Create a user experience map for your $1000 Challenge business. We will be exploring both the customer journey and the employee journey.Follow steps 1-3 from the below article to explore opportunities to improve the user experience from internal and external to the organization.1) Create a persona2) Define stages3a) Define customer interaction3b) Define employee/organization interactionhttps://xd.adobe.com/ideas/process/user-research/user-experience-mapping/
Get more done with professional online tutoring.
Join the community already trusted by thousands of students like you.